Harper Creates an After Sales Support Group

Lancaster, NY - August 2001

In keeping with dramatic growth in recent years, Harper International Corp. has created a new Commissioning, Startup and After Sales Service Group within its Engineering and Project Management Department.  This group will consist of both new hires and seasoned Harper professional who are well versed in various aspects of Harper technology and field problem solving skills.  The group will be comprised of individuals trained as process engineering specialists, mechanical engineers, electrical and programming professionals, aided by an able and experienced field execution and startup crew.

In a statement from Phil Nowicki, who joined Harper International as Service Manager, "The Start-up and Commissioning group has been created to bolster an area of our business that is vitally important to the continued success of the company.  Our customers expect that the service and support they receive after the sale reflects the same high quality that Harper International has earned for the equipment that it manufactures."  Mr. Nowicki holds an MS Degree in Manufacturing Management, and has over 7 years' experience with the Niagara Blower Co.  In addition to Mr. Nowicki, the other members of this team include John Sroka, a veteran technical professional at Harper with over 20 years in applications engineering, design, field startup, and plant commissioning.  Javier Garcia, Dennis Mckown and Bill Parker have been added as Sr. Electrical and Programming Specialists; and Jim Kwapich will join the group to proved field service and instruction manuals.  Greg Pryswara will continue in his role as Field Service Technichian.

This team has been created to assist Harper customers in the critical phase of project execution and to enhance and strengthen Harper's presence and contributions during this critical and final phase of a project.  The development of a "Customer Focused" culture at Harper has been well underway.  This has allowed harper to avoid the common mistake of treating the symptoms rather than finding the cure.  "The basis of the change is very simple - we must exceed each of our customer's expectations," says Nowicki.

The Group will continue to assist customers on an ongoing basis, providing post sales service.  With this and other measures underway to strengthen its operations, harper is well on its way to fulfilling it's goal of providing flawless project execution and impeccable after sales service.